Payment and Refund Policy
Last updated: 04 October 2026.
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of programming courses and related digital educational services offered through mediashinez. It covers access to online course materials, video lectures, interactive exercises, downloadable resources, and any subscription-based learning programmes focused on software development, coding languages, and related technical skills. The policy does not extend to third-party tools, external software licences, or physical goods that may be recommended within courses but purchased separately.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may arise for optional premium features such as extended course access, personalised tutoring sessions, or certification exams. mediashinez reserves the right to adjust prices for new enrolments; existing purchases remain at the price confirmed at the time of order. Currency conversion fees charged by your payment provider are your responsibility and are not included in the displayed price.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, PayPal, and bank transfers for course purchases. Payment is authorised immediately upon order submission. All transactions are processed through secure, PCI-DSS compliant gateways that encrypt your financial details. mediashinez does not store card numbers or bank account information on its servers. Authorisation may be declined if fraud indicators are detected, in which case you will receive notification and the opportunity to retry with an alternative method.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, you will receive an email confirmation containing order details, access instructions, and a unique reference number. A binding contract is formed when mediashinez sends this confirmation. Access to digital course content is granted automatically once payment clears, typically within minutes. You should review the confirmation email carefully and contact [email protected] if any details appear incorrect.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations, you have a 14-day cooling-off period from the date of purchase during which you may cancel for a full refund, provided you have not started accessing the digital content. For programming courses, once you begin streaming or downloading materials, the right to cancel may be lost if you expressly consent to immediate performance. Subscriptions may be cancelled at any time with effect from the next billing cycle.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused digital content within the cooling-off period or where technical faults prevent access. Non-refundable items include completed courses, issued certificates, promotional bundles, and any services already delivered such as live mentoring sessions. Refunds are not granted for change of mind after content consumption or for failure to meet personal learning goals.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order reference, full name, and reason for the request. Include the date of purchase and a description of any access issues experienced. Requests must be submitted within the applicable time limits. You will receive an acknowledgement within two working days and further instructions if additional details are needed.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Our team reviews each request against policy criteria within five working days. You will be notified by email of approval or rejection, together with an explanation if refused. Approved refunds proceed automatically; rejected requests may be appealed once with additional supporting information.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Credit or debit card refunds typically appear within five to ten working days, while PayPal refunds process within three working days. Bank transfers may take up to seven working days depending on your institution. mediashinez is not responsible for delays caused by third-party processors or banks.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers
Digital programming courses are supplied instantly upon purchase; therefore, the 14-day cancellation right ends once you access materials unless you have not given prior consent to immediate delivery. Subscription renewals continue automatically until cancelled. Promotional offers carry the same refund rules as standard purchases, with no extension of cooling-off periods. Bundled courses are treated as a single transaction for refund purposes.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in order cancellation and no access granted. Duplicate charges are investigated upon notification and refunded where verified. Chargebacks are treated as disputes and may lead to account suspension pending resolution. Suspected fraudulent activity triggers immediate account review and may involve reporting to authorities while preserving evidence.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, UK GDPR, the Data Protection Act 2018, or the Consumer Contracts Regulations. You retain the right to claim for faulty digital content, to receive services with reasonable care and skill, and to seek remedies through the courts or alternative dispute resolution if informal resolution fails. These rights cannot be excluded or limited by contract.
Contact Route, Policy Changes, and Last-Updated Date
For questions about payments or refunds, use the contact form on our Contacts page or email [email protected]. mediashinez may update this policy to reflect changes in law or business practice; the current version will always be posted on the website. Continued use after updates constitutes acceptance of the revised terms. This version was last updated on 04 October 2026.